Outsourcing |
scIT Services' Outsourcing enables you to finally fully focus on your actual task: your core business. We look after everything else. So, you deal only with those IT matters you deem important. s+c takes over the responsibility to comprehensively support and future-proof all aspects of your IT environment and your IT applications. At the same time, we fully conform to your work environment, your processes and work flows.
What we can do for you
s+c takes care of the complete range of duties around your IT landscape:
Administration: We administer your systems and ensure that the condition of your system is well documented, that downtimes remain on a minimal level and that operation is smooth at all times. For us, administration incorporates tasks such as
- workstation/server administration,
- software integration,
- data protection.
IT management: In the framework of our IT management, we take care of tuning and automating your administration while quickly implementing new requirements. We assume administrative tasks for you such as license management, inventory and accounting. Of course, solid quality assurance through reliable monitoring of your environment is provided for. We guarantee the quality of our service, for example by surveying key figures or interviewing users. Furthermore, we offer advice regarding the communication of your IT relevant issues on a company internal and external basis. For example, we collaborate with your internal project groups and represent your interests towards third parties such as hard and software vendors.
Consultancy: We advise you thoroughly on the sensible growth of your IT environment. That way, you can guarantee your investments to be future-proof in a technologically rapidly changing world.
Among other things, we help you to
- integrate new technologies,
- detect and realise your potentials to economize,
- evaluate new hard and software.
Tools: We optimize your work environment through the usage of the appropriate tools. Thus, we simplify and automate your IT processes and computation cycles. This saves time, money and nerves. On top of that, it helps to reduce errors.
We directly support your computational work, e.g.
- by creating individual jobflow scripts,
- by providing facilities for data conversion,
- by employing qualified tools for the optimization of load sharing.
Our approach
In a first step, we analyse the exact actual state of your IT systems. Together with you, we then predefine the detailed specifications and requirements of your target state. Based on this information, we develop a service concept for your Outsourcing order. This concept is structured according to the areas administration, IT management, consultancy and tools. In doing so, we rely on sophisticated concepts that we have developed during years of experience with Outsourcing projects. We flexibly adapt these concepts to your individual IT environment. We suggest a migration path for the introduction of our service concepts. The experiences gained in the course of this migration and our first service activities at your site help us to finetune our service concept. This concept serves as the basis for the daily operation of your IT environment.
Cooperation
Our staff is at the disposal of your users for quick problem solutions during the agreed upon service hours. All users are in direct touch with our system administrators - either via phone and email or personally on site. We hold regular service meetings with your IT coordinators to ensure the continuous handling of your requirements, to solve problems and to discuss all aspects pertaining to the processes involved in our cooperation. In order to constantly improve the quality of our services, we regularly carry out user surveys that allow us to detect our potential for optimization.
